Privacy Policy

Lismore Car Sales is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Lismore Car Sales manages personal information. It is structured as follows:

1. Personal information Lismore Car Sales collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Lismore Car Sales and complaints
10. Changes to Privacy Policy

1. Personal information Lismore Car Sales collects

The main types of personal information Lismore Car Sales collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Lismore Car Sales such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Lismore Car Sales's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Lismore Car Sales's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Lismore Car Sales's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Lismore Car Sales.

Lismore Car Sales collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Lismore Car Sales keeps of telephone calls, or emails received, or messages sent to Lismore Car Sales or posted on Lismore Car Sales's pages on social media);
• Lismore Car Sales's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Lismore Car Sales collects personal information in connection with running its business directly from the individual concerned. On occasion Lismore Car Sales may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Lismore Car Sales stores personal information in electronic and paper form.

Lismore Car Sales uses and discloses personal information as follows:

• to source vehicles and sell them to Lismore Car Sales's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Lismore Car Sales's customers and prospective customers;
• to obtain products, services or information from Lismore Car Sales's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Lismore Car Sales knows about them);
• to operate and manage Lismore Car Sales's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Lismore Car Sales. For example, Lismore Car Sales may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Lismore Car Sales also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Lismore Car Sales uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Lismore Car Sales uses in the operation of the computer program is browsing history on Lismore Car Sales's websites, name, contact information, and other information you may input into Lismore Car Sales's websites. The level of human oversight Lismore Car Sales provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Lismore Car Sales's staff.

4. Cookies

Lismore Car Sales uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Lismore Car Sales's web server. Lismore Car Sales may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Lismore Car Sales's platforms and those social media platforms. Lismore Car Sales's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Lismore Car Sales's website.

5. Links to other websites

Lismore Car Sales's website may contain links to third party websites. Lismore Car Sales does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Lismore Car Sales and do not wish to receive these communications from Lismore Car Sales in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Lismore Car Sales.

7. Overseas transfers

Lismore Car Sales's website/s are hosted in Australia. On occasion, a third party service provider Lismore Car Sales engages or that Lismore Car Sales is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Lismore Car Sales holds about them by contacting Lismore Car Sales during business hours on 0410 651 554 or via the contact page.

Lismore Car Sales may require an individual making a request to verify their identity before processing their request.

Lismore Car Sales will aim to respond to all requests promptly and within 30 days.

Lismore Car Sales may refuse a request where permitted or required by law. Lismore Car Sales will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Lismore Car Sales and complaints

If you have any queries, concerns or complaints about how Lismore Car Sales handles your personal information please contact Lismore Car Sales during business hours on 0410 651 554 or via the contact page. Lismore Car Sales may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Lismore Car Sales can understand the nature of your concern. In most cases, Lismore Car Sales will ask that you put your request in writing.

Lismore Car Sales takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Lismore Car Sales's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 0410 651 554
• Mailing Address: 19 Ballina Rd, East Lismore, NSW, 2480

10. Changes to Privacy Policy

Lismore Car Sales may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.